MediLUME guarantees the satisfactory performance of all products sold and will replace or refund any product which does not operate or operate satisfactorily upon installation.

In addition to this guarantee, specific warranties cover the following lamp types.

High intensity discharge lamps for light source & video processor application for the following products

Equipment Manufacturer, Model – Lamp Code Warranty1&3
Conmed Linvatec, LS7500 – MLS-7501 500 hours2
Conmed Linvatec, LS7700 – MLS7701-R 500 hours2 or 12 months from date of purchase
Olympus CLV190 & CLVS400, – XB-1817 500 hours2
Pentax EPK- i, – XC-300-5H 500 hours 2 or 12 months from date of purchase
Pentax EPK-i5010, – XE-300-5010 500 hours 2 or 12 months from date of purchase
Smith & Nephew 300XL, – XB-300 500 hours2 or 12 months from date of purchase
Zeiss Pentero 800 & 900, ML-1294-RE 500 hours2
Zeiss VARIO 700, ML-VAR700R 500 hours2

1Any lamp of these types that fails before the rated lamp life will be replaced at no charge upon return of the lamp with appropriate customer documentation and following factory evaluation.

2The lamp warranties are non-prorated meaning that a lamp failure due to manufacturing defect is replaced for full credit at any point prior to its rated lamp or shelf life.

3Customer service must be contacted for a Return Goods Authorization number prior to the return of product. Any product sent in without this documentation will not be processed.

 Contact information

Customer Service : [email protected]